At Lupply Food, our priority is to ensure you receive your meals fresh, accurate, and on time. Because our products are perishable food items, we have established the following Return and Refund Policy.
You may cancel your order for a full refund at any time before the restaurant begins preparing your food. Once the restaurant accepts the order and preparation begins, cancellations are no longer permitted, and we cannot issue a refund.
If you receive your order and discover that items are missing or incorrect, please contact our support team immediately.
If the food arrives spoiled, damaged, or otherwise unfit for consumption, please reach out to us right away with photographic evidence.
While we strive to deliver all orders within the estimated timeframe, delays can occasionally occur due to weather, traffic, or restaurant preparation times. Refunds are not typically provided for minor delays. However, if your delivery is unreasonably delayed (e.g., more than 60 minutes past the estimated time), please contact us, and we will evaluate the situation on a case-by-case basis.
Approved refunds will be processed immediately on our end. However, depending on your bank or payment provider (e.g., Paystack, Flutterwave, or your local bank), it may take 3 to 7 business days for the funds to reflect in your account.
We will not issue refunds in the following situations:
For any issues with your order, please contact our customer support team:
Last updated: August 29, 2026
